case study

a success story

“pre-opening portal”

Jumeirah International

the challenge

during 2018 Jumeirah International was undertaking the process of opening 12 new luxury hotels globally


each hotel opening consists of +2,700 individual tasks from construction, fit-out, employee on-boarding, health and safety, engineering to name a few

the task of a new hotel opening, follows a standardized critical path within Jumeirah, therefore the client required a solution to manage progress, milestone achievement and risk associated with each opening on a consolidated, near real-time platform - accessible on a 24/7 basis due to the different time zones the group operates in


Jumeirah is a Dubai national champion and an acclaimed luxury hospitality leader — operating 24 Jumeirah branded properties (6,747 keys) in eight countries, and employing more than 13,500 colleagues across 140 nationalities


as exemplified through its flagship hotel, and global icon, Burj Al Arab, Jumeirah has transformed the way that luxury is defined


the solution

in cooperation with the client,  oryx services standardized the critical patch for hotel pre-openings on the Microsoft Project online platform and developed a custom built Microsoft SharePoint portal where each hotel has their own team site to track, manage and report against progress and risk in a near real-time manner

implemented in the cloud, the customer is not limited to any time-zones, system maintenance or administration related down-times

Jumeirah senior management can access the system from any point at any time and receive accurate and valid data, whilst the Jumeirah pre-opening team can support the remote teams and sites to manage and overcome any risks that may lead to a delay in the opening plan of a new facility


the results

today the hotel pre-opening process for Jumeirah is a globally standardized operating procedure located in the cloud

all pre-openings since inauguration of the platform have been rolled out utilizing the application and have supported senior management in making the right decisions at the right time


all pre-opening related business documents are stored securely, with fully centralized administration and document access control



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