case study
a success story
“workforce collaboration”
Real Estate and Facility Management
the challenge
the client's facility management division provides it's residential and commercial tenants superior service
with a crew in excess of 100 technical staff, the client was experiencing obstacles in managing attendance and collaboration of its technical work force
communication between the corporate office, team leaders and their assigned crews was predominantly managed through whats app chat groups, including purchase approvals, procurement of spare parts and work order management
the data packages provided to its technical staff were often used for private web browsing, you tube and other applications not being considered as business relevant
as part of the digital transformation initiatives the client was undertaking, one focus was on securing and managing the communication and data security of its technical staff
API entered the UAE market during a frivolous period, ready for any challenges and withstood against giants in the competition
API are driven by their vision to go beyond the tenant and investors’ expectations
API provides quality homes and best-in-class services to meet the aspirations of new urban communities in their desire for a better lifestyle and quality of life
API have created and delivered a substantial portfolio of developments and residential communities across the UAE
API pride themselves on exceeding customer expectations by delivering the right product mix in premium locations
API's world-class projects and the long-standing experience of their team makes API one of the most trusted companies in the country’s real estate industry today
the solution
api chose oryx to implement corporate policies for mobile device management as well as to implement microsoft's mobile device management solution as part of api's microsoft 365 licensing
all api mobile devices were re-configured and applications not relevant to conduct the business were blocked from being loaded to the devices
in addition, all devices received improved security features, including two-factor authentication
oryx implemented microsoft kaizala to replace whats app group messaging
kaizala allows api to centrally manage and administrate all technical staff in one convenient platform solution
in comparison to whats app, where all chats and communication are stored on facebook servers, kaizala communications are stored on api's azure tenant and backed up to api's sharepoint online portal thus providing api the capability to re-access all data centrally and maintaining data ownership
kaizala provides out-of the box functionality that makes it unique, including online attendance, job orders, live locations, check-lists, surveys and many more functions that were customized to api's needs, including a centralized user on-boarding and off-boarding functionality that provides api the ability to assign users easily to different chat groups
the results
today api users process approximately 25,000 kaizala requests through the system on a monthly basis having streamlined technical employee communication and collaboration
the system was easily adopted by all technical staff and api has been able to lower its expenditure on mobile phone bills significantly
providing technical staff access to the corporate communication infrastructure has also strengthened employee loyalty and supported a stronger alignment with the corporate values and code of conduct