case study

a success story

“business process automation”


the challenge

operating among 20+ business units and providing diversified services as well as facilities management to its customers, the client is dealing with multiple legal engagements on a monthly basis varying in


to optimize the workload and interaction with internal
departments, the client decided to automate and streamline the process- and workflows for managing all contracts, non-disclosure agreements as well as memorandum of understandings


the client evaluated market offerings especially around business process management consulting


one key decision criteria at the time was that the to be developed automation had to be in line with Microsoft’s Office 365 offering, SharePoint Online


after a Tejari based request for quotation (RFP) process, the client selected oryx services to undertake the project


the client is one of the largest security solutions organisations in the middle east, with over +65,000 employees handling security, facilities, events and cash management services for numerous customers across the region


the solution

oryx services in a first step migrated all existing data and content from the existing Microsoft SharePoint 2003 instance to Microsoft O365


subsequently 27 different business and approval processes were identified and mapped and built within SharePoint Online

the out-of-the-box SharePoint Online application was customized to allow an online and template based contract registration system


in addition, the application was both integrated in to both Tejari and

existing contracts and supporting legal documents were scanned, classified and indexed by oryx outsourcing and made available in SharePoint Online

the flexibility of Microsoft SharePoint Online allows the client to easily maintain the system as programming and coding was kept at a bare minimum

the results

today all  business units are running legal requests through the SharePoint Online application


the client is now in a position to measure the average “Time to Contract” for each legal engagement and has been able to reduce average time for approval from 3 working weeks down to 48 hours


for the first time the clients' executives are able to interact within business processes through their mobile devices


address: API Trio Tower, Al Barsha 1, Office 2401, Sheikh Zayed Road
phone: 04 430 2686

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